A Commitment to Excellence in Everything We Do
At Alphapage, we consider ourselves an extension of your business and are committed to going the extra mile to enhance your caller's experience and resolve your caller's needs.
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In an effort to provide our customers with the widest range of innovative and customized options, Alphapage employs some of the most sophisticated technology available in the industry. We're committed to using technology to create smarter, faster and more efficient solutions.
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When shopping for answering services, you should know that every call has three critical components:
In our business, customers can immediately judge the quality of your service by the sound of the voice on the other end of the line. We actively seek experienced, trained operators who not only have experience in the answering service industry, but also have a passion and interest to genuinely serve our customers. Our agents' ability to listen, demonstrate respect for every caller, and take a solution-oriented approach to each call are some of the 'soft' qualities we seek in our operators.
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Alphapage is actively involved in maintaining best-practice industry standards through active participation in industry trade associations. We have been a member of both the National Amtelco Equipment Owners Association and The Association of Teleservices International for over two decades. We are also proud members of the Denver/Boulder Better Business Bureau and the Denver Metro Chamber of Commerce.
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Alphapage is proud of our strong record for both hiring and retention. More than 60 percent of our employees have been with us for several years. We seek loyal, committed employees who have strong listening, verbal communications and problem solving skills. We also are looking for individuals who share our cultural values of honesty, respect, passion and creating solutions.
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Alphapage, LLC of Denver, CO has been honored with the exclusive ATSI 2020 Award of Excellence for the 15th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Alphapage, LLC was presented with the award at ATSI’s 2020 Virtual Awards Presentation.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
“The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.” Says ATSI President Joseph Pores.
The award started 24 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
Now a fifteen-time winner Alphapage, LLC earned the Platinum Award. ATSI extends its congratulations to the staff of Alphapage, LLC on their proven quality service to their customers.