Alphapage, LLC of Denver, CO has been honored with the exclusive ATSI 2020 Award of Excellence for the 15th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of tele-communications and call center services including telephone answering and message delivery across North America and the UK. Alphapage, LLC was presented with the award at ATSI’s 2020 Virtual Awards Presentation.

Alphapage received top honors in the Association of TeleServices International (ATSI) 2011 award competition, garnering the highest ranking of any telephone answering service provider in the country.

“We are delighted to be recognized as best of the best in this year’s competition, said Joe Bean, Alphapage president. “This award is a reflection of our extraordinary commitment to ensuring the highest level of customer care on every call. Our clients -- which range from doctor offices to property management companies to retail ordering services—continue to benefit from the strong customer relationships we are able to generate on their behalf.”

The ATSI competition measures the skills of professional call center agents throughout North America and the UK. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. Alphapage achieved the highest score in the competition for 2011. The company has been ranked in the top tier of answering service companies nationwide for six consecutive years. Independent judges are contracted by the national call center trade association to evaluate message services. “This ‘secret caller’ program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents,” said ATSI President Michael Fultz.

FOR IMMEDIATE RELEASE
CONTACT: Melanie Dixon
Friday, June 14, 2019
(866) 896-2874

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Outstanding Service Earns Award of Excellence
Alphapage, LLC wins coveted ATSI Award of Excellence

Alphapage, LLC, of Denver, CO has been honored with the exclusive ATSI 2019 Award of Excellence for the 14th year. This award is presented annually by the Asso-ciation of TeleServices International (ATSI), the industry’s Trade Association for provid-ers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Alphapage, LLC was presented with the award at ATSI’s 2019 Annual Convention held at the OMNI Dallas Hotel, in Dal-las, TX.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call

"The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call.  The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria."  Says ATSI President Doug Robbins,  "Companies that earn this award are continuously focusing on delivering excellence in customer call handling.  It is truly an honor!"

The award started 23 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

Now a fourteenth-time winner Alphapage, LLC earned the Diamond Plus Award. ATSI extends its congratulations to the staff of Alphapage, LLC on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.