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6300 E Yale Ave, Ste 128
Denver, Colorado 80222
(303) 698-1111
1-800-568-2183

awardsAlphapage is proud to be recognized numerous times by our industry peers.

Association of TeleServices International (ATSI)

  • Alphapage has been honored with the exclusive ATSI Award of Excellence for the 12th consecutive year (2017). This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the UK. Now a twelve-time winner, Alphapage, LLC earned the Diamond Plus Award for eight consecutive years of world-class customer service.

    Independent judges are contracted by ATSI to evaluate message services over a six-month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80 percent or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. ATSI extends its congratulations to the staff of Alphapage, on their proven quality service to their customers.
  • Alphapage received top honors in the Association of TeleServices International (ATSI) 2011 award competition, garnering the highest ranking of any telephone answering service provider in the country.

    “We are delighted to be recognized as best of the best in this year’s competition, said Joe Bean, Alphapage president. “This award is a reflection of our extraordinary commitment to ensuring the highest level of customer care on every call. Our clients -- which range from doctor offices to property management companies to retail ordering services—continue to benefit from the strong customer relationships we are able to generate on their behalf.”

    The ATSI competition measures the skills of professional call center agents throughout North America and the UK. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. Alphapage achieved the highest score in the competition for 2011. The company has been ranked in the top tier of answering service companies nationwide for six consecutive years. Independent judges are contracted by the national call center trade association to evaluate message services. “This ‘secret caller’ program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents,” said ATSI President Michael Fultz.
  • FOR IMMEDIATE RELEASE
    CONTACT: Melanie Dixon
    Friday, June 30, 2017
    (866) 896-2874

    Outstanding Service Earns Award of Excellence
    Alphapage, LLC wins coveted ATSI Award of Excellence

    Alphapage, LLC of Denver, CO has been honored with the exclusive ATSI 2017 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Alphapage, LLC was presented with the award at ATSI’s 2017 Annual Convention held at Palmer House Hilton in Chicago, IL.

    Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

    - Response Time
    - Courteousness of Rep
    - Accuracy of Call
    - Knowledge of Account
    - Overall Impression of Call

    "The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call.  The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria."  Says ATSI President Doug Robbins,  "Companies that earn this award are continuously focusing on delivering excellence in customer call handling.  It is truly an honor!"

    The award started 21 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

    Now a twelve-time winner Alphapage, LLC earned the Diamond Plus Award. ATSI extends its congratulations to the staff of Alphapage, LLC on their proven quality service to their customers.

    About ATSI
    The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.


Committed to our Industry

Alphapage is actively involved in maintaining best-practice industry standards through active participation in industry trade associations. We have been a member of both the National Amtelco Equipment Owners Association (www.naeo.org) and The Association of Teleservices International (www.atsi.org) for over two decades. We are also proud members of the Denver/Boulder Better Business Bureau and the Denver Metro Chamber of Commerce.

 

e8155ba0 8ce5 4397 ac25 43fb008fa3d7     amtelco     atsi

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