Team

Genuine. Caring. Committed.

teamIn our business, customers can immediately judge the quality of your service by the sound of the voice on the other end of the line. We actively seek experienced, trained operators who not only have experience in the answering service industry, but also have a passion and interest to genuinely serve our customers. Our agents' ability to listen, demonstrate respect for every caller, and take a solution-oriented approach to each call are some of the 'soft' qualities we seek in our operators.

Each of our operators must complete an extensive training program consisting of:

·       An initial three-month training program

·       Ongoing training and quality control

·       A structured program for advancement that provides incentive to gain experience and prove expertise

Our operators become a natural extension of your organization and learn your business, your customers’ names, and specific inbound, call handling and message delivery protocols.

Our senior level management and leadership team are accessible to you when you need them, 24/7, 365 days a year. Our commitment to delivering the highest level of customer care permeates the entire organization.

Alphapage's team includes

Joe BeanOwner/President
Graeme BeanOwner/CEO
Maria IglesiasOperations Director
Betty RoepstorffBilling Manager
Sandy Bean, Accounts Payable
Amy SeguraShift Leader
Inez Ramirez, Shift Leader
Shawna Thrower, Shift Leader
Sharmaine Torres, On call Specialist
Dorine Romero, On-Call Specialist
Melissa Johnson, Trainer
Jessica Greve, Account Specialist

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