When shopping for answering services, you should know that every call has three critical components:
- The inbound component
(How you want your call answered)
- The call handling component
(How you want your call processed)
- The message delivery component
(How you want your captured information delivered)
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Every call begins with an 'inbound' caller seeking to connect to a live voice. We serve as a live extension of you and your business, ensuring your clients feel connected to you, 24/7, with the utmost professionalism and reliability. We work with you to establish the precise answering protocol for how our operators answer your calls.
Call handling/processing options
- A personalized live operator greeting
- A personalized automated greeting using a voice mail box
- A directory of names
- Personalized message forms to gather all of the information you need from the caller
- Urgent vs. non-urgent calls
- Screening your calls and transferring urgent calls to your home or office
- Setting up an on-call scheduling protocol to make sure the right person gets the right message
Processing calls directly into your website
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We strive to answer 80 percent of all inbound calls within the first 20 seconds.
Step two of any call involves how you want us to “handle” or process the call. We are able to process all calls differently based on your preferences and will work closely with you to identify which call handling options best meet your unique needs.
Call handling/processing options
- A personalized live operator greeting
- A personalized automated greeting using a voice mail box
- A directory of names
- Personalized message forms to gather all of the information you need from the caller
- Urgent vs. non-urgent calls
- Screening your calls and transferring urgent calls to your home or office
- Setting up an on-call scheduling protocol to make sure the right person gets the right message
- Processing calls directly into your website
-
The final stage of a call involves how you want your captured information delivered. We offer a wide range of message delivery solutions that can help you efficiently and accurately receive the caller's information.
Call handling/processing options
- Text/SMS delivery
- Email delivery
- Fax delivery
- Pager delivery
- HIPAA secure messaging through various programs including MiSecure Messaging
- Callout to your cell phone or residence
- Patching the caller directly to your on-call person
- Customized delivery options, including:
- Delivering messages to multiple individuals
- Time of delivery specification; we can send messages to you instantly, or we can hold all messages and deliver them to you at a set time each day
