Alphapage's answering service solutions offer you endless options and flexibility when it comes to keeping your lines open for business. We offer live answer and fully automated call management options, as well as customized combinations of both. Our experienced agents will greet your customers as if they were their own, offering you a seamless range of call handling and message delivery options that enable you to stay connected.
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Whether you need your office supported after hours, during peak business hours, or you'd like us to be the frontline office at all times, our professionally trained operators can answer your phones 24/7. We also can combine live-reception service with automated solutions to expand your answering service options.
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From simple to complex, we have a wide range of automated electronic voice answering solutions that enable you to process all your office calls efficiently and cost-effectively.
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Our trained operators can triage your calls and transfer urgent calls to your cell phone, home, office, or deliver specified calls to a pre-arranged voicemail box, fax, email or pager. We'll work with you to establish the proper call screening protocol for you.
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Whether we answer your phone line directly or pick up overflow calls from your reception, we can integrate seamlessly with your business through any calendar that is Web accessible to help manage your office's appointments in real time.
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Our dispatch operators are highly trained on receiving calls from critical parties and competently contacting and dispatching to the proper on-call personnel. We are an experienced emergency dispatch operation, currently handling a variety of emergency dispatch services for a wide range of medical industry members and disaster recovery centers.
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Improve and simplify the process of scheduling resources for on-call coverage by allowing us to enter up to one full year of your on-call schedule into our own system. Daily, weekly and monthly calendar views allow operators, supervisors and staff to see at a glance who is on-call. We make it easy to update with a phone call, fax or email. You can even process your own on-call updates online using our secure Web on-call feature.
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Our talented agents provide you all the benefits of having personal assistant without the costs of training, hiring and employing a full-time receptionist. Your Alphapage virtual receptionist can assist with all of your customer service needs, including appointment setting, order processing, email management, and much more.
