Call Center Services
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6300 E Yale Ave, Ste 128
Denver, Colorado 80222
(303) 698-1111
1-800-568-2183

callcenterservicesOur Web-enabled call center solutions provide you with the perfect blend of high-touch professionalism and high-tech response. Our highly trained agents can handle everything from order entry and event registration to appointment setting, marketing support and dealer locator services. Our sophisticated scripting and data collection technology results in a seamless, integrated call-response between the caller, our agents and your office.

These high-tech tools allow us to

·      Develop customized scripts to guide the operator through your exact protocol
·      Give you 24/7 access to all information gathered
·      Enable you to track, update and redirect our call protocols at any time

  • We can flawlessly guide your clients through an ordering process, collect information, answer questions, take payment and provide order confirmations. We can build a customized script, as well as enter orders via your own Web interface. From the moment a call comes in for your product or services, our operators can access your website on their own screens, enabling a seamless order entry directly into your own system.
  • Let us help you efficiently and cost-effectively manage your next seminar or event registration. Our professional, courteous agents will personally greet each caller, making them feel at home when registering for events. They'll accurately enter your caller's information into our sophisticated seminar registration software program, sending you email and spreadsheet updates on demand. You'll have online access to your attendee list at all times and can make last minute changes to scripts and attendance capacities when meeting details change. Your changes are immediately reflected in the system so that our operators always provide the most up-to-date information to prospective attendees. Our 24/7, online credit card processing enables us to process attendee payments immediately.
  • We provide full-service appointment setting and reservation booking, including payment collection and confirmation delivery. All information is tracked in detail and reported as often as you'd like. You can even access a real-time confirmation database from your office through a secure login server.
  • Whether clients call your proprietary Alphapage phone number or reach us as an option from your voice menu, we'll have them headed to your nearest location in no time. If you'd like, we'll also let them know your hours of operation and any other pertinent information.
  • Alphapage can support your marketing and promotional efforts by accurately capturing and forwarding the information you need in a timely and efficient manner. We can receive your inbound customer call requests for information, samples or sales kits. We also can easily track inbound call responses to your customer and marketing surveys. Custom database services are available, so you'll receive all of your pertinent data formatted and ready for analysis.
  • We can accept check and credit card donations for fundraising campaigns, allowing your volunteers to focus on other tasks.
  • Alphapage has a pool of 800/888 toll-free lines that may be brought online at a moment's notice to handle your calls.
  • If you have offices in multiple locations, it can be challenging to keep track of when employees check-in and check-out. Alphapage offers verification services that will solve this problem and keep all of the information concise for you. Daily reports are emailed directly to you, all messages are date and time stamped, and all calls are recorded. While your employees may be in many locations, now all of your information will be in one place, making it easier for you to keep your business running smoothly.

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