The greeting box enables the screening of non-urgent calls while providing callers with important office information. Every inbound caller hears a prerecorded informational message about office hours and any other pertinent information. The call then reverts to an operator when the greeting is complete or when a preprogrammed digit is pressed.

Your callers can leave their message in our enhanced voicemail system that will alert your phone, pager or email you when you have a message waiting.

You can instruct your callers on how to access other members of your staff through an integrated voice response system. For example, press one (1) for sales, press two (2) for billing, etc. We can program nine options. This cost effective feature filters your calls to the appropriate operator to process your call according to your specific needs, without requiring you to invest in an expensive phone system.

If you're on the move a lot, we can program your office number to be sent to your cell phone or home office. When the caller calls your business line, they'll never know from what location you are answering your call. You can also change your status on demand.

Your website is instantly displayed to our operators when your call comes in. We can then process your call on your own website. This feature saves you money and allows us to put the data directly into your system. This is a useful feature for order entries, event registration and technical support.

Let us help you keep up with and respond to your growing email volume. This real-time, email tracking feature allows our agent operators to provide personalized and immediate responses to your emails using a set protocol established by you. Our eResponse service is a great compliment to any live or automated answering solution and helps you stay connected in more ways than one.

eVoicelink allows you to review your voicemail messages in email format. eVoicelink immediately converts your voicemail message to a .wav file and sends you an email with the attachment of your caller's actual voicemail message. You can then listen to the voicemail using your PC speakers or directly on your cell phone. You can also forward the message to your co- workers for further action.

This feature allows you to enter your own on-call schedule into our system. These real-time updates allow the agent operator to send your messages to the appropriate on-call provider immediately without the office having to contact our personnel.